Yes, for certain service parameters, the system needs to be restarted for the changes to take effect. The interface explicitly points this out before you save.

To add a user to an organisation, open the ‘People’ section of your organisation in the menu. There, you can select ‘Add person’, enter the email address and the desired role (Owner, Admin, Technician or Member), and confirm by clicking ‘Send invitation’. The invited person will receive an email and must confirm their access via the link provided. Only then will access be granted in accordance with the assigned role/level.

To edit a system’s parameters, select the “Parameters” section in the left-hand menu on the system details page. Depending on your authorisation level (operator or service level), you can adjust the values there. Changes are recorded in the parameter log in an audit-proof manner. At the information level, only viewing is permitted.

Invited users will receive an email containing a confirmation link. Access is activated via this link. The status of the invitation can be viewed in the ‘Invitations’ section of Connect. Once accepted, access is granted in accordance with the assigned role and level. 

1. Open the email and click the link
2. Check the status in the “Invitations” section

To activate a new asset, click on ‘Activate asset’ in the menu. Enter the asset’s serial number and verification number, then start the activation process. In the next step, enter the remaining required details and confirm by clicking ‘Activate’. The asset will then be created in the system and is ready for use.

Once you have started a data recording, you can click on ‘View recordings’ to open a pop-up window showing all previous recordings sorted by date. From there, you can download the desired recording as a CSV file and use it for further analysis, for example in Excel.

To invite individuals or organisations, open your organisation in the menu and go to the ‘People’ section. There, you can add either an individual or an organisation. Enter the email address and the desired role (Owner, Technician, Member or Admin) and confirm by clicking ‘Send invitation’. Invitations can also be sent directly from the system, e.g. for residents, operators or technical organisations. Owners and admins are authorised to manage invitations. 

• Open Organisation > People section
• Add person/organisation
• Select email address and role
• Confirm “Send invitation”

To remove a user from the organisation, go to the ‘People’ section of your organisation. There you will see all assigned users and their roles. You can select the user you wish to remove and use the relevant option to do so. Owners and admins are authorised to remove users; members do not have administrative rights.

To start a data log, open the Data Logging section in the menu for the selected system. There, click the “Start Logging” button. You can configure the desired parameters for the log in the Datalog tool. Existing logs can also be viewed and downloaded.

The parameter log provides a complete record of all changes made to system values. It records which user made which changes, when, and using what method – including the old and new values as well as the device or client. This ensures that every change is traceable and audit-proof. For diagnostic purposes, you can specifically determine whether and when a parameter was changed, and by whom. This helps to quickly identify sources of error.

• All changes are automatically documented
• Details such as user, time, old/new value and device are viewable
• Ideal for investigating the causes of unexpected system behaviour

In the MyComfort app, you can access the system database via Settings → Documents. Files can be uploaded, opened, renamed and deleted using the ‘+’ icon (Camera, Video, Library, Files). Comments cannot be added in the app.

The history view displays measured values as time series over a freely selectable period, helping you to identify trends and correlations. You can show or hide the graphs and export the values as a CSV file for further analysis. The error log lists all fault and error messages, complete with timestamps and sources. This allows you to quickly trace the causes and progression of faults. Manual log entries are also possible.

• History: Time series view of values, selectable time period, curves can be shown or hidden, export to CSV possible
• Error log: List of all fault/error messages with timestamps and sources, supports diagnostics

The asset database is the central storage and information hub for each asset. It allows you to upload, download, rename, describe, delete and sort files by date. Comments can be added and edited directly in Connect Professional, but not in the app. Typical documents include images, videos, test reports and drawings.

What file sizes and formats are permitted?

Files up to 100 MB per file are permitted. Supported formats include:

• pdf
• dxf
• svg
• png
• jpg
• mp3
• mp4
• mov
• heic
• xlsx
• docx
• txt
• csv

To activate an asset, you will need the serial number and the inspection number. These details are entered in the activation pop-up window to uniquely identify the asset and register it in the system.

The status icons provide a quick overview of the system’s status. The following are particularly important for troubleshooting:

• Lock (yellow): Password issue – access to the system is restricted; check your password
• Crossed-out globe: The system is offline – no connection to the server

Further icons and their meanings can be found in the icon legend in the system overview.

Members always operate one level below the organisational level. For example: if the organisation is set at the service level, the member operates at the operator level. This provides standard users with a secure yet sufficiently broad range of functions.

Connect Professional offers the following roles:

• Owner (Organisation/Asset): Primarily responsible for structure, members and permissions. Can create sub-organisations and manage invitations.
• Admin: Carries out day-to-day administration, manages members, invitations and permission inheritance.
• Technician: Handles service and operations, can change parameters and schedules, and use diagnostic functions.
• Member: Standard user without administrative rights, always operates one level below the organisation.
• Operator (person/organisation): Responsible for the day-to-day operation of a system, can add people.
• Resident: End user focused on the myComfort app, usually at the information level, no web access.

Please check that the time period and the signals/parameters for the recording have been selected correctly. Only if these settings are correct will the desired data be displayed in the CSV file.

Check the status of the invitation in the ‘Invitations’ section of Connect Professional. Also check the recipient’s spam folder. If the problem persists, you can resend the invitation or contact Windhager Customer Service.

In the parameter log, you can always see who made what changes, when, and using which device. The parameter log is audit-proof and records all changes to system settings.

The following roles are available:

• Owner: Primarily responsible for the organisation; can create sub-organisations and manage permissions and invitations.
• Admin: Carries out day-to-day administration, manages members, invitations and permissions.
• Technician: Handles operational tasks and service, can adjust parameters and schedules.
• Member: Standard role with no administrative tasks; always operates one level below the organisation.

Owners and administrators can create sub-organisations and decide whether permissions are inherited by them. They manage the organisational structure and permissions, whilst members do not have administrative rights.

Time schedules can be edited at operator level and above. At the information level, time schedules can only be viewed. Any changes are logged and are immediately available for use.

Owners and administrators are authorised to assign or change roles (Owner, Administrator, Technician, Member). Members cannot assign or change roles.

Only owners and admins may manage invitations for a facility. They can invite or remove individuals (e.g. residents, operators) and organisations (operator/technical organisations). Members do not have administrative rights regarding invitations. 

• Owners: full rights to manage invitations
• Admins: may also send and remove invitations
• Members: no administrative rights

As a rule, administrators and technicians within an organisation have access to the system database in the MyComfort app, depending on the permissions assigned to them.

Once activated, the system owner will automatically receive an email invitation. The invitation must be confirmed via the link in the email (double opt-in) in order for access to be granted in accordance with the assigned role/level.